Centennial, Colorado
2 comments
Not resolved

A week ago, I had my color paid for at Smart Style in Centennial, There beautician burned my scalp while using the wrong chemicals in my hair.I phoned the regional manger she was rude and unprofessional she say's either get the color corrected today or we will never get it corrected at all.

Related: Smartstyle - Awful hair cut.

This store should be closed, no on e goes to this store anyway. Think twice before going to store that will permanently damage your hair and not care about the results.

I asked to speak with her boss she days Donna is not in and if you complain it will go right back to her .Wow then she threatened to record the conversation

Review about: Hair Color.

Review #477770 is a subjective opinion of a user.

PRODUCT OR SERVICE Smartstyle Customer Care
Reason of Review / Monetary Loss Not specified / $42
Preferred solution Not specified

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kimmey7320002yahoo.com
Centennial, Colorado, United States #790711

I understand that this is the store manager replying to my comment.I understand that you defend what is wrong in the situation.

Perhaps you should be honest , your sales are down your staff is unprofessional and your on the brink of losing your job Carolyn.

So, take your PMS pills and calm down and service your customers instead of servicing your staff..Perhaps then you would not have to worry about your job...

anonymous
#790360

What was so rude about being told to get the color corrected today or not at all?Did she swear and yell at you or was she just emphatic?

There is a difference. There has to be guidelines as to when corrections can be made.

Who are you to decide that the store should be closed, and how do you know no "on e" goes to the store anyway, are you in there 24/7?Instead of worrying about spending money on hair coloring you should think about spending it on education.

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