Smartstyle - Hair Burned to Stubble
On June 22, I had a perm, and I asked for the grey and pink rods, as I have had for the last 9 1/2 years of having my hair done at a different Smart Style than the most recent one in Pryor, Ok. When the stylist had wrapped the center section, front, to back neck line, all rods were grey, and I had to point out she was to alternate pink and grey every other rod.
She re wrapped every other one at that point. On the right side, I had four rods above my ear, on the left side, there were seven rods. No idea why the variance. When she applied the solution, I had to ask for a towel to prevent it from running down my face or into my eyes.
She applied the solution, set the timer, and walked off at which point I asked why she wasn't covering my head with plastic bag; she shrugged it off and said she had one if I wanted it. She pulled it over the rods, and again, walked away, making no effort to secure it snug around the hairline. A full 20 minutes later, she removed the bag, and lightly rinse my hair before applying some "interlude" product, and then the neutralizer/at which point I asked, if she was going to do a curl check; she said I don't have to as I set the timer for twenty minutes and that is the longest it can be left on. I was dumb founded as this was a first!!!
She completed the rinse procedure, removed the rods, and asked if I wanted some Mousse on it. Saying yes, she tried all of the stations with open containers of mousse product, and they were all empty. She then told me I didn't need a cut and showed me to the register, charged me $44.95 + $10.00 for Medium hair, although my hair is above my ears, and to my hair line in the back, but I did get a seniors discount of $4.55. Out of respect, I also gave her a $5.00 tip, though I regretted doing so.
As I normally do, I waited 72 hours for before shampooing, and then Paul Mitchell hair products daily. Each time I shampoo, handfuls of hair come out, and as of yesterday, I have discovered multiple places on the top of my scalp where my hair is nothing but stubble, I am terrified just how much more may come out. Obviously, my hair was over processed and literally burned at the roots. I am livid......Sadly, my original stylist of 9 years, at the Tahlequah, Ok.
Smart Style is no longer there, and I tried another there without satisfied results, and now this nightmare. I suggest, beware!
Reason of review: Bad quality.
Smartstyle Cons: Inconsistency in services, Beware, Overall incompetence.
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