Phoenix, Arizona
Not resolved

I went the day before and asked the young lady working the front counter was there someone who could do African American hair.She assured me there was and another Youngs lady could do it the next day at 10am.

I wanted a wash, deep conditioner, ironing, and ends clipped. This young lady half blow dried my hair, half straightened it, and cut my hair in all types of ways. I got out of the chair looking like I never say in the chair. The store manager had the nerve to say as walking to the counter "looking good".

I had to leave and calm down. My hair is terrible. I had to threaten them I was going to call corporate just to get my money back. Then she wanted the same girl to cut it more.

No way I already have lost half my hair. She needs more training and I just cannot believe they thought my hair was acceptable. I asked them from jump did they know how to do African American hair and they told me they did.

They should have just been honest and I would still have my hair!Picture on the right in getting it of the chair and picture on the left was last week on Thursday.

Review about: Front Counter.

Review #507065 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Smartstyle?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Swoope, Virginia, United States #1242640
Can you tell your right from left? The right is what they did, the left is how she had her hair BEFORE coming in.. Her hair was obviously longer & better layered...
It definitely looks better after than before, not sure what you're complaining about, they did you a favor!
The real problem is not your hair but the ugly pos bow tie on your face? Are you a woman or christmas tree???
to Anonymous Swoope, Virginia, United States #1242638
*** swerve, your comment wasn't even necessary

You May Also Like

"went in for a short hair cut...i work in a factory and it is hot!! asked for it cut around the ears, #2 clippers at nape but left..." Read more
"We had a real bad experience at the hair salon in Walmart in Valdosta today. We took Connor to get a trim. There were 3 girls in there working and..." Read more
"I am beyond livid! I took my 23-month-old foster son in to get a trim. He has naturally curly hair that I just love. I asked the stylist to give..." Read more
"Showed a picture they said they could do had shoulder length hair asked to do the photo when they was done left with hair shaved in back all the..." Read more
"AVOID! AVOID! AVOID! This is a total scam. This company just prints low-resolution JPEGs on poster paper. I doubt the artwork is even theirs... I have been trying to resolve..." Read more
"Paid $75 for a clean. She came and wiped off the coffee table in the living room and ran the vacuum in the master bedroom. Made a half-assed attempt at..." Read more
"I thought to read a book and took a free trail membership and cancelled it on the same day as I am afraid of charges they apply. I got a..." Read more
"I had been a renter for 3 yrs at this home and I kept it up very well here is pics of proof and they lied and kept my deposit..." Read more