I went into smartstyle to get my hair colored and highlighted. I asked for a heavy blond highlight with hint of a reddish color.
My hair has been done 4 times since last Sunday.
The 1st time I showed the girl the picture, she acknowledged it.
After she washed out my hair, it was dark. There was barely any blonde.
( I am going to add my hair before, I don't have one of the 1st color/ highlight.. But I do of the second try ( same day , same stylist). Then I called and talked to the manager Shawna. Made an appt to come back in because the 2nd time my hair was orange!! So I came in for the second time ( 3rd process). Same instructions , showed her the pic. I came out with even darker hair after she was told I wanted heavy blonde. I did not like it either and I told her to call manager and I'd be back to get it fixed. So I went into the ankeny store where the manager put in a Malibu..and told me to come in Monday..ok she also knew I wanted heavy blonde! They all saw the pic. So I will try and edit my pics.to reflect all the visits and the before pic. I included the pic of what i wanted. I should get my money back plus compensated for all the time I spent there and I still have to go somewhere to get done. And it won't be there!
More Review Details
|Diversity of Products or Services|
|Product or Service Quality|
|Discounts and Special Offers|
- Reason of review:
- Bad quality
- Product or service
- Hair Color
- Review category
- Beauty Centers and Spas
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