Not resolved

I had my daughters hair permed on 8/10/2015 and Smartstyle in Chesterfield va fried her hair so bad we had to remove over 6 inches in lenght and completely layer out the whole top layer!!!I have contacted customer care and awaiting a call from the region supervisor i really would like a refund for $54.95 due the fact that it just cost me $30.00 to cut of as much of the damage i could.

She is 13 years old and her hair is a very important part of her identity.

She is devastated that she had to loose so much!!The picture is the wet with mousse perm she ended up with!!

Review about: Smartstyle Hair Perm.

Review #682745 is a subjective opinion of a user.

Smartstyle Hair Perm
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Perms are out of style.
to Anonymous #1113035
Your point?
to Anonymous #1113197
Personally I don't care what you think!!
She is a beautiful girl(and her hair looks a lot healthier in 2ndpic- I know it's from the chop but still ) and very lucky to have any hair left. They weren't supposed to perm her hair with dye (&bleach?!)underneath at all*maybe use hair chalk next time?* I don't have my license yet but unfortunately,most stylist at smartstyle don't either.
to Anonymous Bellingham, Massachusetts, United States #1214282
not true at all ,, they all have license .they had to
they cant be hired if they dont have ,
not they my be fresh out of school ,so that is why they didnt know that u cant mixed colored and or bleach hair with perm .
color and beach doesnt go with perm solution .
all what will come out is dead and fried hair and very bad curls .
u guys are luck that didnt fall out half of her hair .

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