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Smartstyle - Overcharged

Hairdresser charged me $20 additional to blow dry my hair.
Company wrote 0 public responses to the review from Dec 01.
2.1
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Value for money
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#1412528
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Smartstyle - Over priced

Go to Smartsyles ..overpriced, not anymore as of yesterday!! A highlight job cost 69.97 plus 20 for toner plus 10.00 for just past shoulder length hair. *** notjing special with final product. I can go to a salon in downtown Charleston for cheaper. NO rewards program ....not cool
Company wrote 0 public responses to the review from Nov 25.
2.3
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Website
#1407679
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Yesterday a 73 yr old man who has lost his wife had a need for a “ears lowered” went in and was verbally degraded and told he was rude and hateful and they would NEVER allow him in there again.. HE has a hard time hearing has to wear a hearing aid in wrong ear just to...
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Company wrote 0 private or public responses to the review from Nov 24.
1.3
#1406862
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Smartstyle - Hair done

I had a great experience. Hair looks great.
Company wrote 0 public responses to the review from Nov 15.
#1401413
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Smartstyle - Price

It's gotten to where I had to go elsewhere due to high cost of a haircut it's unreal what they charge , not worth it ... people don't have that type money, good customer service , but just to expensive and then no haircut coupon like before...bad really bad.
Company wrote 0 public responses to the review from Nov 08.
#1396139
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I was at one of your Salons in Madison,Ridgeland MS. My Stylist name is Lakeia, but the 2nd Girl ( Jessica ), jumped in our conversation and talked over me. I said, Excuse me , What is your name. She said, (Jessica). I said that's how you talk to your clients and she...
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Company wrote 0 private or public responses to the review from Nov 07.
MagnificentAvocet
MagnificentAvocet

I don't ever want to see Jessica on my day at the Salon( which is every Wednesday ) wash and Set wkly.

2.0
I didn't like
  • Worst customer service
#1395722
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Smartstyle - I waited 3 hours and 15 minutes for service in Cleveland Ms.

I have seen customers walk out because of bad service and unprofessionalism today was my turn. The stylist was very nonchalant. I walk in the shop first,then he friends came quess who got service first. I'm never going to this salon again. If you come in at 10:00 and don't get service until after 1:00.
Company wrote 0 private or public responses to the review from Nov 05.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1394629
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I went to the Leominster branch to get a basic haircut and I find out the next day that on the back of head left and right at the bottom I'm missing like a square patch of hair cut out I was so pissed off. I have never experienced anything ever like this, as I think...
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Company wrote 0 private or public responses to the review from Nov 02.
1.4
#1393074
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Smartstyle - Horrible Customer Service
Smartstyle - Horrible Customer Service
The LAST time I visited the Maryville Missouri SmartStyle Salon I had the following experience. I had a 4pm appointment with ASHLI. I arrived early at 3:30, but was told by ASHLI her 3:30 appointment had just got there, so she told me to come back at 4. I returned at...
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Company wrote 0 public responses to the review from Oct 21.
Anonymous
S. Brooks

I had a similar experience...had to wait 2 hrs b4 I was seen. Then my hairstyle was not what I asked for. When I asked for a redo, the stylist gave me the run around for a wee...

Anonymous
Anonymous

That complaint is far too long to read in its entirety. It appears you have plenty of hair so I'm relatively sure it will grow back. Time to let it go and try something else n...

#1386523
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Contact Smartstyle

Mailing Address:
7201 Metro Blvd
Minneapolis, Minnesota 55439
United States
Phone:
(800) 737-3535
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I live in Hamilton, Ohio, and there is a shop in my local walmart. There is a gentleman there (sorry, can't remember his name). Hes very professional yet approachable about if the cut was not done right, etc. I know most of these reviews have been horrific but I have...
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Company wrote 0 private or public responses to the review from Oct 04.
#1373542
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