Most helpful review

Ridiculous Bill of $151.75!

I took my daughter to get her hair colored and highlighted for her 18th birthday at Smart Style in Walmart in Fenton, Michigan. She has had the exact same services there on 4 separate occassions and has been relatively pleased with the results. Although none of the...
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90 comments
#2009217

I went to smart style store 1559 Nelson Rd Lake Charles La to get 1 relaxer and 1 wash and style and the stylist charged me $154.37 and when i called her she told me it would be $102-105 so was i over charged. March Madness $40.00 add on length $10.00 DL Honey $4.00 $57.97 and for the other March Madness $40.00 $4.00 DL Honey tax .66 so was I over charged? Please text me.

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ID
#389465 Review #389465 is a subjective opinion of poster.
Location
Fenton, Michigan
Loss
$152

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New Reviewer

Upset about service

Smartstyle - Upset about service
Smartstyle - Upset about service
Smartstyle - Upset about service
I went into the Waxahachie salon for all over color, Grey cover & foil highlights & trim. After almost 2 hours there was no visible color change. Kay assured me that it done & rinced out my hair. When I sat back down in the chair, my hair looked just like it did when I...
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ID
#3835016 Review #3835016 is a subjective opinion of poster.
Location
Waxahachie, Texas
Loss
$58
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Complaint

WORDT EXPERIENCE EVER! Dont book with Gabby!!! What was supposed to be 45 minutes turned into 3 hours! She did not know what she was doing! On the phone the whole time and had her kids playing in the salon. No other customers or employees present. Worst customer service ever!!!

User's recommendation: Go anywhere else!!

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ID
#3800015 Review #3800015 is a subjective opinion of poster.
Location
Bedford, Texas
Service
Smartstyle Hair Coloring
Pros
  • Convenient
Cons
  • Didnt know how to preform the service that wad offered
Loss
$100
Preferred solution
Full refund

Terrible stylists

My hair looked nicer before the service, I have very thick hair and wear it shoulder length ...until I went in smartstyle. My hair is now too short and I'm yet again a victim of horrible service. These people have nerve charging full price. They don't know what they're doing.

User's recommendation: Keep looking.

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ID
#3734024 Review #3734024 is a subjective opinion of poster.
Location
Butler Township, Pennsylvania
New Reviewer

Complaint of service received

Smartstyle - Complaint of service received
Smartstyle - Complaint of service received
They ruined my hair. And I paid 145 for it! I have been reaching out and no one will respond to me. I am very disappointed

User's recommendation: Go somewhere else.

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ID
#3698622 Review #3698622 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Service
Hair Cuttery Hair Coloring
Cons
  • You dont get what you pay for
  • Butchered hair
Loss
$145
Preferred solution
Full refund
New Reviewer

I witnessed a bad employee

I was at Wal-Mart yesterday afternoon at baseline and Signal Butte in Mesa Az saw one of your employees go off at a customer in line cussing and yelling at him while standing in front of your store she was 30's to 40s 5'4 150 lbs platinum blond Bob The cashier did alert security and the customer was ignoring her.
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ID
#3695002 Review #3695002 is a subjective opinion of poster.
Location
Peoria, Arizona
Preferred solution
Let the company propose a solution
New Reviewer

Complate

I was at your store a Scottsbore Al when you employ and we had words I had a appointment at 10 and Joseph told me the lady had two walk in before me I said I have appointment how can there be two walk in before me he said its just the way we do things he was beening smart I told him I would not let him do me and said he would not touch me anyway he said that with someone in he chair no employee so talk to a coustmer like that I work with people my whole life and iNEVER talk to coustoms like that

User's recommendation: Do not see Joeshp.

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ID
#3657758 Review #3657758 is a subjective opinion of poster.
Location
Scottsboro, Alabama
Cons
  • Nasty rude human being
Preferred solution
Let the company propose a solution

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New Reviewer

Hair color/cut terribly wrong

Smartstyle - Hair color/cut terribly wrong
Smartstyle - Hair color/cut terribly wrong
Smartstyle - Hair color/cut terribly wrong
Smartstyle - Hair color/cut terribly wrong
Update by user Jun 26, 2022

So I have called several times never getting a real person. I left messages and I have received a couple return calls from someone saying they did not have a number I could call back. I work nights so getting to my phone in the day is almost impossible?

Original review posted by user May 25, 2022
Good afternoon,...
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ID
#3609286 Review #3609286 is a subjective opinion of poster.
Pros
  • Manager tried to be helpful
Cons
  • Salon did not tell me there were issues
  • Technician was not experienced enough
  • Requested products not available
Loss
$250
Preferred solution
Let the company propose a solution
New Reviewer

Not what I asked for. Dose that picture match what I wanted

Smartstyle - Not what I asked for. Dose that picture match what I wanted
Smartstyle - Not what I asked for. Dose that picture match what I wanted
Don't go to smartstyle wasting money on people who don't care about there jobs. They did not care to provide customer service the way it should be all because iam native. If you want to get a good hair cut go to Ulta they think of you care and needs in getting the right hair cut. Wish my wife was not crying about it.

User's recommendation: Don't go if you want to look ugly.

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ID
#3578395 Review #3578395 is a subjective opinion of poster.
Location
Winslow, Arizona
Pros
  • Non-professional
Cons
  • No organizing salon services
  • Service and attitude
Loss
$29
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Complaint

I was in the Woodward Walmart on 5/5/22 getting a few things I needed. I had walked past Smart Styles minding my own business and when I got outside the Walmart doors a Smart Styles employee decided to chase me down, get in my face and yell at me. I had tried to back...
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ID
#3566108 Review #3566108 is a subjective opinion of poster.
Location
Woodward, Oklahoma
Pros
  • Non-professional
Cons
  • Ignorant behavior
Preferred solution
The employee that assaulted me on the clock needs to be fired!
New Reviewer

I will not go back because of Diane

I went in to see when Dorian could fit me in & Diane was so nasty & rude to me so I will not go back if she's there. She needs to be fired.

User's recommendation: Do not go there if Diane is there.

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ID
#3552820 Review #3552820 is a subjective opinion of poster.
Location
Silver City, New Mexico
Pros
  • Dorian my stylist was amazing
  • Stylist
Cons
  • Please call me
  • Diane was a extremely rude and nasty person
Preferred solution
I would like to see Diane fired
New Reviewer

To let people know that that woman Diane that works there is a nasty rude crude woman

I was going back to have my hair finished by Dorian and that woman Diane look at me and says you're not allowed in here why is working and I'm trying to set an appointment with him and she's going to be nasty and rude to me and the customers looked at her like what is wrong with you so I will not be back if Diane is there

User's recommendation: I not to go there if Diane is going to be there because of the fact that that woman is nothing but nasty rude and crude.

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ID
#3552804 Review #3552804 is a subjective opinion of poster.
Pros
  • Dorian has been amazing stylist
Cons
  • Diane has a nasty and rude person
Loss
$200
Preferred solution
Fire Diane because she is so rude crude and nasty even to her customers
New Reviewer

I had an appointment at SmartStyle at 1:30 then she called me and told me to come at 2 o’clock when I went in there there was such a confusion over my appointment then she told me to come back at 4 o’

I had an appointment at SmartStyle at 1:30 then she called me and told me to come at 2 oclock when I went in there there was such a confusion over my appointment then she told me to come back at 4 oclock then when I showed disappointment She then told me to come back at 4 oclock then when I showed disappointment about the confusion she just told me OK have a nice day no apologies or anything

User's recommendation: Rethink about going to this salon.

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ID
#3529728 Review #3529728 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Smartstyle Haircut
Pros
  • Convenient walk-in service
Cons
  • Poor customer service
Preferred solution
An apology and better service I am a valuable customer too
New Reviewer

Unprofessional: serious matter

Update by user Apr 26, 2022

Never resolved. Corporate customer service never answered which tells me that they don’t care either.

Original review posted by user Apr 26, 2022
Hair stylist told me that there were 3 or four people ahead of me in line so she wouldnt be able to cut my hair when I know for a fact there was only one person there. She was very rude and unprofessional. I will definitely spread the word and I will never step foot in another establishment ever again.

User's recommendation: Just don’t go at all.

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ID
#3518550 Review #3518550 is a subjective opinion of poster.
Location
Eunice, Louisiana
Pros
  • Always liked it there until now
Cons
  • Discourteous
  • Lazy
  • Beware
Preferred solution
Fire the hairstylist. She obviously loves to talk about customers so maybe let her work somewhere else where she can get paid to run her mouth and freely discriminate against people.

Refund

I do business at the Walmart in Leicester, Ma smart Style. I purchased a $100.00 gift card that you now have to print out with a balance of $84.05 on one and on another I have a balance of $21.70. I was told today that all Smart Styles are closing for good in the walmart stores. How do I get a Refund for the balance on my 2 cards. Thank you in advance for any help you can give me
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ID
#3415828 Review #3415828 is a subjective opinion of poster.
Location
Paxton, Massachusetts

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Verified Reviewer
New Reviewer

Perm was half done, no return email or call about complaint

Smartstyle - Perm was half done, no return email or call about complaint
Smartstyle - Perm was half done, no return email or call about complaint
Smartstyle - Perm was half done, no return email or call about complaint
Smartstyle - Perm was half done, no return email or call about complaint
Stylist was paid to Perm and cut hair and style hair, when I asked for largest curls, she said no prob, then proceed to do my hair in all rod sizes due to not having the largest rods, stating it would have a better appearance,but with the affect I was wanting, so...
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ID
#3385234 Review #3385234 is a subjective opinion of poster.
Location
Opelika, Alabama

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