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Smartstyle - Manager at Waveland Ms. Smart Style

I am thinking that maybe the manager talking *** about customers in front of other customers isnt very professional. This manager does these things A LOT. If it was not for my favorite stylist now working there i would go somewhere else. Maybe you should send a few undercover shoppers in on a regular basis.
Waveland, Mississippi
#1304622
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Most hair salons are overpriced. A tube of color costs, depending on state, around $10. A tube will color one or two people's hair depending on the length of the client's hair. A bucket of bleach is around $25 and will do several clients. A bottle of developer is...
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#1303957
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I came in for permanent dye. They didn’t give me the color I wanted. Then tried to charge me to rectify the problem. They were supposed to give me a cut with my price, they never even offered. The worst part is , it has been 2 weeks and my color is still coming out on...
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1.0
#1303006
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I ask for platinum I have yellow yellow not even blonde it’s YELLOW!! No one wants to help I ask for a refund 3 weeks and I was told in theses words You got a letter and no refund WOW isn’t that super customer service. I really don’t blame the stylist Alex he’s awesome...
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2.1
#1302820
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Smartstyle - Fried splotchy hair and horrible customer service
Smartstyle - Fried splotchy hair and horrible customer service
Smartstyle - Fried splotchy hair and horrible customer service
Smartstyle - Fried splotchy hair and horrible customer service
Smartstyle - Fried splotchy hair and horrible customer service
Smartstyle - Fried splotchy hair and horrible customer service
Smartstyle - Fried splotchy hair and horrible customer service
Went in to lighten my virgin hair almost to my waist to an ombré balayage Style the woman started giving me highlights at my scalp on top and sides of my hair then at the ends. Hair was orange, tiger striped everywhere and frizzy. She wanted to charge me $79 and I told...
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5.0
#1290829
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I have been a customer of smartstyle for as long as I remember. I could get a good haircut & leave a $5.00 tip on my low income. Today when I went to get my regular cut which was a trim, the prices had gone up to $22 - something! If I only wanted my ends trimmed it...
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1.0
#1284848
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Smartstyle - Soon to quit

Y’all know why y’all don’t keep employees in Smartstyles because the managaers and district leaders are all about themselves. Holidays aren’t rotated to where if you work one holiday your off the next but the managers are off every holiday that’s sad
1.0
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
#1276472
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Haircuts used to be reasonable I went the other day and it cost me 21.27 and then she charged me a misc service of $5.00 which brought that to 26.27 and I tipped her on top of that when then came to $29.27 seem real high to me for a hair cut and blow dry at Walmart and...
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Anonymous
Anonymous

Considering smartstyles isn’t part of Walmart and it is a luxury to have your hair done. i wouldn’t expect it to be cheap. Smartstyles is its own company that rents a space fr...

1.3
#1267793
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I purchased the Paul Mitchell and Conditioner at the Gonzales LA location Saturday. The promotion was buy one second is one half off. She rang it up charging me more for the shampoo than it said on the bottle's tag. After ringing it up and paying here, I looked at my...
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Anonymous
Anonymous

Wow, I’m really sorry that you were treated that way. As a stylist for this company it should not have happened and would not have under our manager. Someone didn’t do their j...

1.0
#1266506
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Smartstyle - Haircut gone wrong

I went in with a picture and asked if she could do a long bob .She said yes.I held paic the entire time.She turned seat away from mirror.I coundnt see.Horrible gave me a real short bob.She didnt listen at all.Never again.
1.0
Details
Customer service
Product or Service Quality
Staff
#1265602
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