Product: Smartstyle Customer Care Clear all filters (51 of 51 reviews match)
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I am sitting here in Smartstyle Salon now, my friend and I had a Beauty Makeover scheduled, cuts, foils, eyebrow waxing the whole package!!! I have been sitting in this chair for over 2 Hours getting a foil and the stylist is still NOT DONE, she just told me I will...
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Richland, Mississippi
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Smartstyle Customer Care
#1160768
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I called the Salon to see if they were busy.She told me, she was doing a haircut. I asked if she con do my hair, I was on my way. She said OK. When I got there she was still doing her haircut. She told me she had two haircuts left, and for me to have a seat. I ask her...
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3.0
Product
Smartstyle Customer Care
I didn't like
  • Inconsistency in services
  • Not being honest and inform customer of changes
  • Service
#1119344
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I bought two Design Essentials the shampoo and leave in conditioner products from Smartstyle on Morse rd when they had the buy one get one 50%off sell. When I got home I checked my receipt and saw that I had been charged for the curl custard that was $16.99, I didn't...
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3.3
Product
Smartstyle Customer Care
#1111789
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Smartstyle - Not open

#1072245
Had a 9:00 spot in blue springs, it now 11:00 and no one is there. Waiting for 2 hours. Things need to change at this location.
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Smartstyle - My friend tried to go to this salon at walmart on 64. They refused to cut her hair.

#1068552
1.0
Details
They said they do not have room for her. She is in a wheelchair, and all they had to do was move some carts to let her in. They refused to help her. This is the firt time she has been discriminated againt for being disabled. I hope they feel bad, but of course im sure they dont care as long as they don't have to mess with her. Really this is the 21st century people.
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Customer service
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Smartstyle Customer Care Review

#968617
1.0
Details
Christie at the silsbee tx location is so rude on the phone and proceeds to tell another stylist she wants to know my name and who I am so she can tell me what she really thinks of me when I get there..I work in the public. And will be telling everyone just how rude she is. I hope she is fired so smartstyle can have a friendly face to greet customers on the phone or in person
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Smartstyle Customer Care Review

#954221
1.0
Details
Went in for 2 kids haircuts on Sunday November 13th, 2016. Lady working was very rude said there was a guy and a poem before us but then took 2 kids after she told us No! This is not the first time. Staff there is very rude and can't cut hair anyway. Never again.
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Customer service
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Diversity of Products or Services
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First off I want to say I love my stylist she does a great job she is excellent with her color blends and I have no complaints about her.It's a shame that they have a poorly designed software program as well as walk-in service. I have had my appointment for 6 weeks...
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3.9
Product
Smartstyle Customer Care
#1082169
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I went to get a cut & color this morning and at 10:10 am that was not open.I see (who I found out was Nesta) on her phone outside the store - the store was dark & unopened. She saw me standing there and went through the gate and slammed it shut behind her without even...
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1.0
Product
Smartstyle Customer Care
#1073242
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Had called all morning, wanted to get my one year old hair cut for the first time.Being a special moment wanted to make sure someone was ready to deal with an antsy 1 year old. No one ever answered so I rode to town and just figured asked my questions there. My first...
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1.6
Product
Smartstyle Customer Care
#1063237
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I visited a smartstyles in Vandalia Ohio where.I had no idea there were African American stylist there.Nothing in the salon let me know I was welcome to come in until I noticed a lady at the desk She saud we do all types of hair .very pleassnt .Just look of the salon...
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Smartstyle Customer Care
#1030453
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I went in for a hair cut waited 45 min. Then when i sat down took off my cap the lady looked at me like i was a monster and i started explaining to her thst ive been through a lot of stress n trauma over the past yr do the hair on my right side of my head had fallen...
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1.0
Product
Smartstyle Customer Care
#1024674
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I try to find quality hair care @ a reasonable price.But I see it just won,t happen @ Walmart SmartStyles in Livonia, Michigan. Does Smart style do background checks on the stylist you hire. The manager you had last year when I got my hair colored was CRAZY. So I gave...
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Smartstyle Customer Care
#1023950
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Ok, I wont push the issue untill I was going to leave the store and the same stylist is sitting in a chair with her feet up, talking with the other customer and stylist... THat got me. I work for Walmart and have been going to smartstyle for a while, no more and I...
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Anonymous
Manager Logan 30

I'm sorry you feel this way. We do have a policy that after a certain time chemical services don't have to be taken. It's up to that stylist depending on how fast she can work...

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Smartstyle Customer Care
#1007644
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