I went in to have my hair stripped of this weird purple color at 6pm. I had to re-dye because my DM was coming in the next day.
Lorance was my stylist. She was rude from the beginning. We picked out a hair color, a nice light brown, and she went to mix the coloring. As she proceeds, Lorance puts in this heavy looking brown color.
As she is scrubbing my head with color, she unresentfully covers half of my face in dye. She tells me not to worry, that she will wipe it off.. Well, as she is cleaning me off, i realize the side of my face is now dark brown. She continues to insult me by saying she dyed my side burns and we should wax my face.
What the ***??? I complain to her that she did a dye over job and didnt strip my hair of any color. She says she couldnt do that, even though thats why i was there. At the end, i could still see purple in my hair and it was a darker color than i had agreed on.
She was absolutely horrifying. I will NEVER go back. I would like a refund of the $65 dollars i spent, considering i almost lost my job due to a half brown face.
I also request her job. She shouldnt be allowed to call herself a beautician when she is so careless and disrespectful.
Product or Service Mentioned: Smartstyle Hair Coloring.
Reason of review: Poor customer service.