I went into smartstyle to get my hair colored and highlighted. I asked for a heavy blond highlight with hint of a reddish color.
My hair has been done 4 times since last Sunday.
The 1st time I showed the girl the picture, she acknowledged it.
After she washed out my hair, it was dark. There was barely any blonde.
( I am going to add my hair before, I don't have one of the 1st color/ highlight.. But I do of the second try ( same day , same stylist). Then I called and talked to the manager Shawna. Made an appt to come back in because the 2nd time my hair was orange!! So I came in for the second time ( 3rd process). Same instructions , showed her the pic. I came out with even darker hair after she was told I wanted heavy blonde. I did not like it either and I told her to call manager and I'd be back to get it fixed. So I went into the ankeny store where the manager put in a Malibu..and told me to come in Monday..ok she also knew I wanted heavy blonde! They all saw the pic. So I will try and edit my pics.to reflect all the visits and the before pic. I included the pic of what i wanted. I should get my money back plus compensated for all the time I spent there and I still have to go somewhere to get done. And it won't be there!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of smartstyle hair highlighting. Smartstyle needs to read this review and look into the issue (if any) according to poster's claims.