I've patronized Smarstyle for over 12 years. I even continued using them After relocating to GA. My problem is that I get charged a different price for the SAME service, depending on the stylist. I've paid from $44.95-$87 for a relaxer & blow dry.
If my stylist is not in & I use another I get charged whatever amount they choose, often based on if they have had other customers that day. This is the equivalent of theft to me.
Management is a joke & one stylist in particular gossips the entire time & talks about how poorly they are compensated if they don't have customers. Some of the stylists come in on their day off & do their family & friend's hair & paying customers have to wait while they get free services.
There is no accountability & then you have nobody to contact with your issues. The number of complaints are alarming, yet no changes occur & when they lose customers & don't have enough business perhaps that will be the eye opener!
Product or Service Mentioned: Smartstyle Hair Perm.
Reason of review: Pricing issue.