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I am a 59-year-old, disabled woman. I am overweight and in chronic pain. I have Fibromyalgia and many other illnesses. I went in Friday to this store and a lady (Carolyn Standish) comes from the back with a sandwich in her hand. I told her I wanted my hair trimmed. I described what I wanted and she said she didn't know if she could do it. I told her to think about it and I would come back after I finished shopping at Walmart.

When I came back she said she thought about it and she could make it look cute. I said that my neck was sweaty and that's why I wanted it trimmed because I was so hot all the time. I just moved from Indiana and haven't gotten used to this Florida heat. My medicine and a couple of my illnesses cause hot flashes, also.

Carolyn Standish asked if I wanted it washed and I asked how much it was and she said sarcastically, ah like $ 4.00. I said that I was on a fixed income and she kind of grunted. I asked her not to make it too short because I didn't want to look too masculine. She then went on to tell me that her boyfriend would like me because I was fat and ugly like his new girlfriend. She told me that her boyfriend had left her for a woman like me - fat and ugly. On and on she went, I couldn't get a word in edgewise because she was talking about how beautiful she was and how women hated her because she was so beautiful. All her life she was punished because she was so beautiful and that women were just *** to her. She continues to tell me inappropriate personal stories about her life.

Went we went over to the seats, I should have ran but I guess I was just in shock.

Carolyn Standish told me that her son was disabled. She asked me what I did for a living. I started telling her that I had Fibromyalgia and she said - "Oh, that's all in your head. That's not real. You need to just get out and walk and that would get it out of your head and then circled her brain with her finger as to gesture that I was crazy. Carolyn went on to indicate her son was disabled not me. I didn't say another word. She continued to talk about how her life was just horrible because she was so beautiful.

I called the customer service number for SmartStyle. I filed a complaint.

Carolyn Standish is the manager at this store.

Ashley Fennell called me the next day stating that she was the district manager. She said they would refund my money and she would be in the store on Monday from 9 to 2. I told her I would come into talk and get my refund at 11.

I went in and Ashley Fennell didn't show up.

Went in and Carolyn was sitting in the first chair, doing her hair. She comes running up, opens the drawer, hands me an envelope with cash in it and says, "Sorry!" and runs away. I stood there for a second and then said. "Excuse me, but I want to talk to the District Manager." She starts yelling, "Amber" about 4 times. Her co-worker comes up and I told her I had an appt. with the district manager and she told me she wasn't there. When I got home I called the district manager and she said that she couldn't make it there, she had other things come up and asked if I got my refund. I told her that I did but I wanted to talk to her. She said that she couldn't tell me if she was going to do something regarding the employee. I asked for her supervisor's name and she said to call the main customer service number. So, they aren't going to do anything but give me my refund and a "Sorry".

I have posted this complaint on how I was treated on my Fibromyalgia Facebook page and I have had over 1000 posts and likes wanting to know what happened. They are so appalled as to the way I was treated. Being called "fat and ugly" and that my disability was all in my head and that I was crazy.

I am so disappointed in the service and the discrimination against me. I can't believe how unprofessional this issue was handled. I will never return to this SmartStyle and I may even boycott Walmart.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Smartstyle Cons: Unprofessionalism, Rudeness, Discrimination.

Location: Merritt Island, Florida

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Guest

I don't know what your problem is. Carolyn is a very, sweet woman.

Your complaining and ignorant comments are irrational because one wouldn't have time for that type of conversation anyway. If you felt you were being discriminated against, you would have walked out of the establishment. You got your money back: therefore, you are now a non-paying customer. Bashing her name is completely uncalled for.

Carolyn did apologize, and was very professional about the whole ordeal. If this proceeds any further, there will be legal actions taking place.

Guest

Ms Standish has made me aware of this situation, and of your complaint. It appears you have posted a number of very negative reviews following this particular experience.

One should be mindful that, in these kinds of encounters, it is generally impossible to assess the actual conversations, and the alleged treatment a customer received, without some form of secondary witness.

However, it appears there is in fact, a witness to the experience during which you say you were 'discriminated against'. That witness does not corroborate your version of the service you encountered; rather the witness reports that perhaps you were the antagonist that day.

In any case, it appears that both the stylist, Ms Standish, and her employer have sincerely apologized for any discomfort you felt you may have experienced; additionally they have refunded all the service costs you incurred. You accepted that refund.

In light of these circumstances, we request that you delete all posted negative, potentially libelous, reviews within 30days of this post. Failure to do so will result in legal proceedings.

Thank you.

Guest

I was a witness to this. I had an appointment with Carolyn and this lady comes in grumbling she didn't want to wait.

And demanding why wasn't there anyone there to work on her. So I let her go before me. She gave Carolyn a hard time before she even sat in the chair. Walking slow complaining bout how fat and ugly she was and how much pain she was in all the time.

Carolyn told her your not fat and ugly. Why would you say that?? trying to make her feel better. She was argumentative and combative from the moment they started talking bout how she wants her hair.

Saying do you even know how to do hair? How long have you been doing this? She's a miserable person with excuses excuses excuses to why she's so miserable, and she wants to make sure EVERYONE around her is just as miserable. These are lies, lies, lies, and frankly I'm disgusted that she's such a horrible human being.

How do you live with yourself?? Carolyn has been doing my hair for years. She's always been caring, professional, and a hard worker. I always get compliments everywhere I go about my hair.

This is just one big sham. Probably trying to get money. and SYMPATHY. Honey, you don't get any from me..

Get a life lady!!!!

I'm sure you have complaints all over town. If we checked..

Guest

You are harassing me big time and just want to get me fired. You called my boss demanded if I was fired yet.

it's up to the company not you. I think you need a psychiatrist not a haircut that day. I never mentioned that you are fat or ugly or crazy you took everything wrong what i was saying to you. And turned it against me.

You attacked me when you first entered the salon saying That I have no idea what I am doing as a stylist. So we where both having a bad day. We are both in the wrong. I gave you all your money back plus the tip you gave me.

And I apologized to you for your bad experience. Why must you go all over the internet cyber bulling me? I am going to sue you for harassment If you do not take your bad reviews down. I have already been demoted and my pay cut in half.

So I have already payed for your bad experience. I would just say I am sorry for taking my negative feelings out on you. It was wrong and uncalled for from a professional standpoint. If you could please delete all the bad reviews I could work something out with you like some free services on your hair whatever you may like.

If you could please come give me a second chance, I can show you what a good hairstylist character is about. Thank You the hair stylist.

Guest

I have been to this salon many times and have Multiple Sclerosis...Carolyn is the only one I go to see, because Amber who referred to can't seem to make it on time... and is quite rude...I understand that you had an issue with Carolyn, but absolutely cannot believe she called you "fat and ugly"...

It's not something I have ever heard her say... and she does in fact believe in her ability and is confident about her looks...I honestly believe this was a personal issue with Carolyn or maybe you have confidence issues...??

Guest

So just becauae you knew someone with cancer that lived, does that mean everyone will live?? Ignorance is bliss.

You are right. Many good doctors wont diagnos FMS. Allot of bad ones too. Many doctors that wont diagnos lymes disease either.

Insurance companies refuse to pay for things that cant easy be proved. Doesn't mean they don't exist. There a lot of things in this world that you don't understand in or do you have a medical degree. But if you do I would love to see it because you're one doctor I would not see.

Or trust. They're all kinds of humans in this world some of the building so you can see and some that you cannot see. There's one thing first certain is that if you can't fix *** or people that hate to belive they ate the real sick one.

Saddly this client is disabled.

The stylist had NO PLACE to treat a disabled person or a perfectly healthy petson like this. Weight either.

I pray someday you get a chronic illness you cant excape. And suffer miserably.

Just so you can understand what it is like. No one CHOOSES this ilness.

Guest

REALLY??? WHY or how could someone make this up!!??

You cant see diabetes or CANCER but they exist too. Some people have no business speaking about things they dont understand. Fibromyalsia is disabling for many. Regardless if you believe or not, when you choose a job that works with the public,..

you can NOT discriminate even if you dont agree with them. Sad.

Sad we live in a world were just because someone doesnt see blood or a bandage it means they are not sick.

Guest

I had simular issue in Walker (Grand Rapids) Michigan. Stylist did NOTHING but talk down to me, insult me and ran on about HER personal life.

I left in more pain than imagined. You know, withy imaginary illness. All i did eas ask for the shampoo/wash be quick and not a hard massage (this brings great pain and migraines for me) and I was told by this stylist (without a medical degree) that a heavy scalp massage would help. NO OT DOESNT

I asked for my hair to be colored and trimmed.

I asked for a LIGHT alburn with very light blonde foils. I ended up with the deepest darkest level of brown with a tint of red. On my fair skin, it looked jet black. Yet, the worst of it was I had drips of dark color on my face, forhead, neck AND a 1" ring of color around my hairline!!!

I left crying, in horrible pain,.. and was told it would wash off eventually.

Sadfly how she got the color so wrong even with swatches. The cut was soo crookef, i had to get my hair cut very short.

I NEVER GOT AN APLOGY OR MY MONEY BACK OR EVEN OFFERED TO FIX!!!! HORRIBLE MANAGEMENT

Guest

There is more to your story than you are telling. For one thing, nobody likes to hear about other people's problems.

For your information there are some very good doctors that won't diagnose Fibromyalgia. Exactly what does your age have to do with your complaint? The only thing that it does is show that you are playing the age card, as well as the disability card, and they both take credibility away from your complaint. You aren't the only disabled person in the world.

I have known a lot of people that allegedly have fibromyalgia and other illnesses too and they manage to work at least part time. I really think you are making up the story about how you were allegedly treated. It just doesn't seem reasonable that you would have been treated as you say you were. Of course there is also the chance that something in your personality caused you to start the whole situation.

I have a hunch you aren't completely innocent in the whole saga.

Guest
reply icon Replying to comment of Guest-1002641

Wow some people have nerve. Age has nothing to do with being sick.

I have fibro, migraines and a bunch of other stuff going on. This lady told the stylist her issues because it pertained to her haircut, not to get sympathy.

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