Smartstyle - Toner
I visited a Smart styler salon in Taylorville, IL. Located in their Walmart on 6-3-21.
What I wanted was dark roots and a platinum blonde about 6 inches from my roots down.
I have shoulder length hair that is fine, very thin, and no chemicals recently on my hair. I was told that I could either do all over blonde highlights or I could do the highlights then come back and try for the platinum blonde and the dark roots a week later. So I opted for the all over blonde highlights and I would come back this week to actually get what I wanted. Now, here's the part that ticks me off; not only did I pay for toning shampoo and a full density spray, gave the girl a 27.00 tip but I was charged $20.00 for a dime sized amount of toner she put on my hair!!!!
$$$$20.00 for a little bit of toner when it could of been just taken from the bottle I paid for!!!! Look, I know everyone is trying to cut costs but nothing was said to me about it costing 20.00 for her to put that on my hair. Let's try and make this right. I have spent alot of money with your company.
This is totally unacceptable. Fix it or I will take my business elsewhere.
User's recommendation: Definitely not a place I would recommend.
Location: Irving, Illinois
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