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I have been using Smartstyle for over 5 years -- just recently moved to San Antonio area -- found a person name Autumn at the KittyHawk store in Converse I really liked her ... but this location closed -- so I went to the location at 16503 Nacogdoches San Antonio -- just a plain hair cut as I normally do ...

the lady said shampoo? I said just hair cut .. she said it comes with shampoo-- I said no the Express Cut (like I normally get) she informs me --OH that is like a buzz cut for men --I explained to her I always have gotten the express cut -- but she insisted I didn't ... so I decided I would not get my hair cut there ....she seemed to be put out with my insistent that I have been getting the express cut before ...As I walked away, I thought -- her explanation of the Express cut "being for Men" seem a bit discriminative to me ...

I can't believe I've had my hair cut by Smartstyle for so long and now this? -- NOT HAPPY!!!!!

Product or Service Mentioned: Smartstyle Hairdresser.

Reason of review: Poor customer service.

Preferred solution: if Express cut is for men -- state it on your price board.

I didn't like: Discourteous.

Company wrote 0 private or public responses to the review from Feb 21.
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