Went in for a trim and to get my hair colored. WORST mistake of my life.
They spent 5 hours destroying my hair. The color was orange and three different ugly colors, the 'trim" was awful and so uneven, and the back of my hair was so over processed I had to spend money getting it all chopped off the next day at a BETTER Hair Salon! I was charged $80 for them to completely ruin my hair. So I had to turn around and blow another $127 to get it fixed.
I can't believe the nerve of the lady to turn around and tell me to come back in two days for her to add highlights to fix the color. (And she wanted to charge me for that also even though she is the reason it looked as awful as it did) I will NEVER step back into a SmartSytle salon. I'm so hurt and embarrassed that I had to go and send more money to get all my hair cut off.
That salon shouldn't be allowed to do this to peoples hair. They really need to get it together.
Product or Service Mentioned: Smartstyle Hair Coloring.
Reason of review: Poor customer service.
Monetary Loss: $78.
Preferred solution: Full refund.
I didn't like: Hair cut and color, Service, Price for awful job done.