I sent to the SmartStyle salon in Red Oak, Tx this past week. I had a coupon for a cut for $9.99 and showed the only girl working that day.
She said she did not know if they could take it, but it would show at the end when she rang me up. I said I would rather know BEFORE she trimmed my hair. She said well the coupon says it is good until Nov. So I said, then are you going to take it?
She then said," I do not see a picture of the coupon on the register", so she said she did not know if it was good or if she could take it. _ Now I had just got the coupon on the back of my cash register receipt a week ago at Walmart. I had my hair cut there a few months ago by another stylist and she checked my coupon BEFORE she cut my hair She was not there anymore-- So I decided in my best interest it was better NOT to get a cut this week.
The young girl said I can give you a senior discount but it is not much cheaper than regular price ,but since I do not see a picture on here( pointing to the register) I cannot tell you until after I cut your hair and ring it up........Never had this happen before. -
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.